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Zenith Bank Plc has put out a two pages defense letter detailing how one of its customers, Chiamaka Agim N4.039 million vanished from her account. Btlsblog had earlier reported that Agim had approached the bank questioning the debit alerts without her approval.
In a response letter signed by Anyar Ikwor, Internal Control Unit, Zenith Bank noted it can only recover a sum of N800,500 out of the missing sum.
FIJ reported that Ayim was called around 6 pm on Tuesday, 10 January 2023 by a bank official who notified her during the phone conversation that the transaction was done via her e-token.
The bank official further enquired that she must have given out the token pin. However, Ayim said she has never applied for a token or has one linked to her account.
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The Zenith bank customer explain that the bank official informed her that the 4 million transactions were sent to two accounts.
N3.71 million was sent to one Isah on Monday, 9, January 2022 at 8.28 pm, the same account received another N222,900 three minutes later. While another Abdulraham Sani received N102,000 15 minutes late at 8.48 pm.
